FREE SHIPPING ON ORDERS OVER $99!
Cart 0

Shipping Information

The Cuckoo's Nest ships worldwide from our Ottawa, Ontario, location. Shipping rate estimates are available in your shopping cart page, using the built-in shipping rates calculator. At checkout, you will be provided with one or more shipping options from which to select, before proceeding with your order.

We offer FREE SHIPPING within Canada on orders over $99 CAD, or to the USA (excluding Alaska & Hawaii) on orders over $99 USD. Simply select the free shipping option at checkout if your order qualifies.

We typically ship via Canada Post using the recommended delivery services listed below, however you may select a different service level at checkout (for example, if you wish to pay more for faster delivery). All delivery services, except "Small Packet", include online tracking and delivery confirmation. You will receive a tracking number with your shipping confirmation email that you can use to track the progress of your shipment. Orders shipped by "Small Packet" delivery service cannot be tracked once they leave our facility, and therefore we do not accept responsibility for non-delivery.

Recommended Delivery Services
Within Canada:  "Expedited Parcel"
To USA:               "Tracked Packet USA"
International:      "Tracked Packet International"

We fill and ship orders within 1 business day, provided that the items are in stock. Canada Post shipping times are typically 2-4 business days within Ontario & Quebec (2 days to Toronto or Montreal), 4-7 business days to elsewhere in Canada, 4-8 business days to USA, and 6-10 business days for international air shipments (surface delivery can take 4 to 12 weeks). Remote locations can sometimes take longer.

In general, international shipments aren’t a problem, however packages can get stuck in customs sometimes for days, and sometimes longer. We have no control over customs delays. Nor can we guarantee that you will or will not be charged any import duties or taxes when the parcel reaches its destination country.

OTTAWA CUSTOMERS:

For in-store pickup at our Ottawa location, please select "Customer Pick-Up at Ottawa Store" in your shopping cart. This will deduct the shipping cost, and your order will be made available for pick-up at our Ottawa location.

Same day shipping within Ottawa can usually be arranged by calling our Ottawa store at 613-729-6378.